Lemongrass Massage Therapy, LLC
17111 Kenton Drive, Suite 100-B
Cornelius, NC 28031
Like Us on Facebook  704.659.1452

Policies

Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

Advance Notice

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged 50% of your appointment. This amount must be paid prior to your next scheduled appointment.

No Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged 50% for their “missed” appointment.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Referral Bonus Program

*The Referral Bonus Program can not be combined with another credit for the same massage treatment. The $10.00 must be used within 30 days from your friend first visit.